Intelligent Processes and Continuous Feedback Make the Difference

We use our proven implementation and feedback process to stay with—and ahead of—our customers every step of the way, whether they’re new engagements or ongoing programs.

 

Initiation

Identify project team members and determine timelines; initiate formal implementation kick-off to ensure common understanding of scope; and, prepare to conduct on-site workshops and begin change management planning.

Planning

Provide best practice recommendations on operational and technical processes; leverage Workforce Logiq’s communications toolkit, which includes templates for announcements, status updates, supplier communications and training; and, recommend solution and roadmap and begin supplier onboarding and data collection.

Execution

Build and test customer solution; review and document all aspects of standard delivery model, including service level agreements (SLAs) and onboarding processes; configure VMS to encompass customer’s business rules; assist in user acceptance testing and obtain solution sign-off; and, conduct user-specific town halls and training sessions to discuss program benefits and impacts by user group.

Go-Live

Ensure workforce solutions program is live with all applications and processes; manage smooth operational transition, resolution of outstanding items and completion of successful invoicing; and, fully transition from Workforce Logiq Implementation Team to Account Team.

360° Feedback

Customers

Workforce Logiq has developed a comprehensive, end-to-end performance metrics framework to monitor our own performance, as well as that of our suppliers, help predict potential risks and areas for improvement and ensure customer satisfaction. Here are just some of the ways we can measure customer satisfaction:

  • End of assignment feedback surveys sent to customer managers and contingent workers to track performance feedback
  • Customer satisfaction surveys based on the Net Promoter Index® (NPI), which is a way to measure how many stakeholders are pleased with the service they have experienced
  • 360-degree surveys conducted with customers, suppliers and workers to evaluate the performance of our team and overall program service delivery
  • Account teams conduct quarterly business reviews (QBRs) with appropriate stakeholders

Workers

  • Worker Satisfaction (post-enrollment seven days): Sent to workers with an active project within one week of their activation date on Fridays
  • Worker Satisfaction (post-enrollment 30 days): Sent to workers with an active project for the previous month
  • Worker Exit Interview (weekly): Survey contingent workers at end of assignment to measure overall customer and Workforce Logiq contingent program effectiveness, excluding terminations for cause
 

Spotlight

Transparency and open communications are keys to optimizing workforce management over time. That’s why, in addition to proactive, daily customer contact and 24 x 7 online and phone support, Workforce Logiq holds formal QBRs.

QBRs provide a regular and consistent process for reporting, evaluating and discussing performance relative to key value drivers, including cost, quality, speed, compliance and diversity

QBRs are an ideal forum for identifying and prioritizing unexpected challenges based on insights from our expert advisors who can help you see beyond the data and quickly understand what’s important—and actionable. QBRs also provide opportunities to discuss new trends and solutions as well as spend time with other members of the organization—when appropriate—to get their feedback on overall program progress and value.

Uncovering Significant Savings

Workforce Logiq’s Implementation and Change Management process is built from methodologies, tool sets and our team’s expertise is based on training from the Project Management Institute.

Our approach has uncovered significant savings opportunities for our customers by examining spending in five major categories:

  • Process management
  • Vendor management
  • Financial management
  • Risk management
  • Technology management

 

INSIGHTS INTELLIGENCE AT WORK

ZEROCHAOS IS NOW

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