August 20, 2019
In this Forbes article, Workforce Logiq’s Chief Information Officer, Frank DeArmas, shares his insight into the evolution of tech jobs.…
We use our proven implementation and feedback process to stay with—and ahead of—our customers every step of the way, whether they’re new engagements or ongoing programs.
Identify project team members and determine timelines; initiate formal implementation kick-off to ensure common understanding of scope; and, prepare to conduct on-site workshops and begin change management planning.
Provide best practice recommendations on operational and technical processes; leverage Workforce Logiq’s communications toolkit, which includes templates for announcements, status updates, supplier communications, and training; and, recommend solution and roadmap and begin supplier onboarding and data collection.
Build and test customer solution; review and document all aspects of standard delivery model, including service level agreements (SLAs) and onboarding processes; configure VMS to encompass customer’s business rules; assist in user acceptance testing and obtain solution sign-off; and, conduct user-specific town halls and training sessions to discuss program benefits and impacts by user group.
Ensure workforce solutions program is live with all applications and processes; manage smooth operational transition, resolution of outstanding items and completion of successful invoicing; and, fully transition from Workforce Logiq Implementation Team to Account Team.
Workforce Logiq has developed a comprehensive, end-to-end performance metrics framework to monitor our own performance, as well as that of our suppliers, help predict potential risks and areas for improvement and ensure customer satisfaction. Here are just some of the ways we can measure customer satisfaction:
Transparency and open communications are keys to optimizing workforce management over time. That’s why, in addition to proactive, daily customer contact and 24 x 7 online and phone support, Workforce Logiq holds formal QBRs.
QBRs provide a regular and consistent process for reporting, evaluating, and discussing performance relative to key value drivers, including cost, quality, speed, compliance, and diversity
QBRs are an ideal forum for identifying and prioritizing unexpected challenges based on insights from our expert advisors who can help you see beyond the data and quickly understand what’s important—and actionable. QBRs also provide opportunities to discuss new trends and solutions as well as spend time with other members of the organization—when appropriate—to get their feedback on overall program progress and value.
Workforce Logiq’s Implementation and Change Management process is built from methodologies, tool sets, and our team’s expertise is based on training from the Project Management Institute.
Our approach has uncovered significant savings opportunities for our customers by examining spending in five major categories:
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