The Issue

A $5.5 billion U.S.-based data storage company with over 10,500 employees worldwide began reviewing their contingent workforce management processes. At the time, it employed a master vendor model for the United States, Canada and Latin America, utilizing a staffing provider who filled most requisitions. Other staffing providers were engaged to fill difficult positions only as needed.

The customer was looking to gain insight into their contingent workforce activity and spend, and partner with a company who could provide a road map to assist with their global expansion. Specifically, they had four goals:

• Greater program adoption
• Improved data quality and analysis
• More cost savings
• Global scale

Our Approach

Following a very robust RFP process, the customer selected Workforce Logiq, in part, based on positive third-party recommendations and our proven ability to deliver a world-class MSP and VMS solution.

Based on executive interviews, program management feedback and data analyses during our initial discovery sessions, the following challenges were identified:

• Low adoption rates (customer and supplier partners)
• Long recruitment cycle times
• Lack of supplier engagement process
• Uncompetitive pricing
• Weak visibility into program results

Together, the Workforce Logiq program management team and the customer designed and implemented an integrated MSP and VMS solution–with a specific focus on training and program adoption, especially the expansion of the bidding process to a wider range of suppliers for competitive pricing and significant cost savings.

The Results

• The customer’s managers fully adopted the program, improving compliance and financial oversight: $18 million of rogue spend identified that was not being tracked or budgeted for.
• The additional data provided visibility to more intelligently manage spending and to help the program team justify investment to senior management.
• Workforce Logiq enabled an environment where human resources and procurement collaborated to ensure appropriate worker classification and reduction of risk.

The Issue

A 60-year old pharmaceutical company with 5,000 employees across associated businesses was spending more time and money on contingent labor and less time developing new products for the market. Their contingent labor needs ranged from clinical, scientific and quality assurance staff to support their research and development efforts, to information technology to administrative personnel.

The company’s third-party VMS was limiting its ability to:

• Accurately and timely track headcount, spend and tenure
• Promote and track diversity spend by supplier
• Improve quality and reduce cost by using contingent labor
• Realize savings through payrolling services
• Provide an online financial reporting mechanism

Our Approach

It became apparent that to be effective and gain credibility with the managers and executives, the new program had to mirror the customer’s established hiring practices while improving the overall process. With this consideration in mind, the Workforce Logiq solution included the following:

• Implementation of an enterprise-wide MSP program powered by our web-based VMS
• Expansion of the supplier network leading to reduction of rates
• Greater reporting capabilities, including custom reports

The Results

By creating a vendor-neutral environment, standardizing contingent labor practices and leveraging our industry-leading technology, the Workforce Logiq MSP program achieved critical workforce management improvements, including:

• Over $1 million annual savings in the first three years of the program
• Reduced new hire turnover to less than 1%
• Enterprise-wide management of contingent labor across all skills
• Compliance with assignment end dates, tenure limits, background checks, and training requirements