The Issue

A European-based, multi-billion-dollar international airline group with 16,000 employees, faced high pay rates for their contingent workforce compared to market rates. The company had no centralised workforce management program and relied on hiring managers to select and engage directly with suppliers, resulting in:

• Inconsistent contractual and financial terms and conditions
• No standard and approved rate cards or cost oversight
• Lack of standard operating procedures or SLAs for time-to-hire, compliance – or even payment terms
• Too few experienced talent suppliers for the number and specialisation of skills required to meet their contingent hiring requirements

The customer realised they were expending too much time and money on their contingent workforce without the proper return on investment; to resolve this, they determined they needed more of a solutions provider and partner vs. a supplier/vendor.

Our Approach

Workforce Logiq performed a Rapid Business Assessment (RBA) that identified the customer’s actual global contingent labor spend, documented work flow challenges and compliance risks and calculated potential savings based on market rate comparisons.

We then recommended an integrated Managed Services Provider (MSP) program and Vendor Management System (VMS), including a full-time dedicated onsite team of Workforce Logiq expert advisors. Workforce Logiq’s integrated solution was purpose built to drive operational efficiencies and bring visibility to the customer’s entire contingent workforce, including temporary workers, independent contractors and service providers. The patent-pending solution includes workflows, tracking, reporting and an analytics dashboard for key activities such as:

• Time keeping, expense management and invoicing
• Market search (source to pay)
• Agreement administration
• On/off boarding service—computer, batch, non-disclosure agreements (NDA)
• Reporting and control and quarterly business reviews
• Supplier management, supplier scorecards, negotiations, rate management and market statistics
• Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

The Results

Workforce Logiq placed on-site teams to simplify and streamline the overall workforce management implementation, onboarding and ongoing management of the program across the client’s largest European offices. As a result, we achieved:

• 20%+ overall program savings
• Average of 7 – 10% savings on contract extensions/renegotiation
• Significantly improved time-to-fill, with a 2 – 3 week reduction from prior workflow
• Annual savings of USD $175,000+ in indirect costs from reduced client administrative functions
• Increased quality of and competition amongst suppliers by expanding to over 150 proven partners with relevant recruiting experience and consistent and data driven rate cards
• Appropriate compliance standards with documented and mandatory “rules of engagement”
• Better performance with clear, measurable SLA and KPIs—monitored in real time
• Customer-driven dashboards and advanced data analytics for better and more informed decision making to achieve ongoing program improvements

In partnership with Workforce Logiq, the customer was able to focus on running their business—and managing their 16,000-employee talent pool—with:

• Fewer administrative burdens
• More insight to make better and more cost-efficient decisions