Webinar Recap: The Path Ahead for Contingent Workforce Management

Friday, August 11, 2017

There are few industries similar to today’s non-employee workforce from evolution and progression standpoints: few other arenas within the business world move as fast and have as much as impact. What is truly confounding yet exciting about today’s world of work is not just the relative speed at which its attributes have evolved; it is the relative, overarching spark of innovation that bleeds from nearly every crevasse of the modern contingent workforce management (CWM) program.

Last month, I joined Workforce Logiq for an exclusive webcast (click here to check out the recording if you missed the live event) that not only took a look back on the first half of 2017, but also looked ahead to the future of this industry and generated a lively discussion of how organizations can prepare themselves for even more innovation, evolution, and excitement out of this business force.

What did we learn during the webinar? Here are some key takeaways:

  • Big Data is a big strategy. Visibility and intelligence are the key elements to contingent workforce management program success. Intelligence into talent, projects, budgets, compliance, and skillsets enables organizations to make educated, real-time workforce decisions.
  • The Future of Work is real. From artificial intelligence to machine learning and augmented reality, there are many outlets of technology that are shaping how work is done. What did we discover during the webinar? While these innovations are at low adoption levels today, they will have a critical impact on total workforce management in the months and years to come.
  • Compliance is a foundational CWM element. In last year’s State of Contingent Workforce Management research study, compliance was one of several top focal areas for procurement and HR/human capital professionals. During the webinar, we discussed the importance of consistently measuring, monitoring, and mitigating compliance risks…especially in a new world of work that promotes broader talent engagement.
  • Total workforce management: myth or reality? There’s been a lot of discussion in the industry around “total workforce management,” known as the centralized and standardized concept of managing both traditional and non-traditional talent under a single programmatic structure that leverages both collaborative procurement and human capital management capabilities in addition to integrated contingent workforce and HR/human capital management technology. The question has been, however, is this for real? The short answer is “Yes,” but the path to total workforce management follows a variety of critical layers, from total talent data/intelligence to a holistic total talent acquisition strategy.

If you missed last month’s webinar, be sure to check out the recording here. And, if you’d like to lend your insights to Ardent’s upcoming, fifth annual State of Contingent Workforce Management research study, you can participate here.

Christopher J. Dwyer is vice president of research at Ardent Partners and one of the world’s foremost spend management experts and leading authority on contingent workforce management. He is a premier thought leader in the contingent workforce industry and has been featured in USA Today, Forbes, CNBC, and other business publications. Christopher welcomes your comments at, on LinkedIn, or Twitter.

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